Questions

1. How do I book an appointment?

For new clients or for any visual clarification, before booking an appointment, a phone or video consultation is required. Please book a consultation located on the appointment page and follow the prompts.

Regular clients can either book directly on the appointment page or request an appointment link via email.

2. Why is a consultation important?

Meeting before an appointment provides both people with a better sense of expectations and estimates of time and cost. Upon choosing a date, you will be prompted with a series of questions to help better prepare for the consultation.

3. Where are you located?

Modlocks is a private studio located in downtown Toronto Ontario, Canada.

4. Do you accept walk-ins?

All consultations and appointments must be scheduled in advance.

5. How much do you charge?

Up to $75 per hour for a junior loctician and $150 per hour to book with Karen. It is recommended to book a consultation to help provide you with a personalized quote based on your specific needs.

5. What payments do you accept?

Cash, credit, e-transfer. Vegan gratuities are welcome. 😊

1. How long does a new Modlocks service take?

   Time is contingent on things like: the speed and expertise of your loctician, personal budget, details about your hair, details about the service and a mutual understanding of expectations. So the answer really is: it might take an hour it might take twelve.

2. Do I need to book a consultation?

   Yes please. Our policy is if you’re new to Modlocks or a client returning after 4+ years, a phone or video consultation is required prior to booking a service.

   Each service is one-of-a-kind - just like you! Details about your hair, your habits and your own personal style are all important factors and a consultation is a great way for us to introduce ourselves, talk about the service, expectations, budget and anything else that might come up.

3. What information is helpful for me to share prior to our appointment?

   It helps to share any of the following (if applicable):

   • allergies or sensitivities

   • impairments

   • request of a silent service

   • bringing a support human

   • bringing a support animal

4. Do you offer hair washing services or “loc detox”?

   These services are not included with a maintenance service. Additional charges may apply.

5. Do you offer loc styling?

   A loc style is not included with a maintenance service. Additional charges may apply.

6. What do I need to do in advance to prepare for my service?

   Some clients like to coordinate a hair wash either the night before or the morning of an appointment.

7. Can I bring food to my appointment?

   Yes, there are no food restrictions and a long service is subjective so we recommend bringing your own snacks and beverages.

8. Are there breaks?

   Breaks are tailored to the appointment.

9. How much do you charge?

   Up to $75 per hour for a junior loctician and $150 per hour to book with Karen. It is recommended to book a consultation to help provide you with a personalized quote based on your specific needs.

1. How often should I wash my locs?

   1 - 4 times per month is a healthy average but there are no right or wrong answers. How often depends on things like available time, weather, humidity, air pollution and lifestyle.

2. What products should I use?

   Choosing products is incredibly overwhelming! What do the reviews mention? Does the product do what it claims to do? Do you like the product’s brand ethics? Is it vegan, is it local?

   That products that you like, are the products that you like.

3. Clean and natural products are important to me. Do yo have any recommendations?

   Always check the labels and avoid the cheap fillers and other toxic chemicals: Formaldehyde, Paraben, Sodium laureth sulfate, Sulfates, Triclosan, Polyethylene glycol, Sodium chloride, Dimethicone, Silicone, Retinyl palmitate, Quaternium-15, Coal tar, Methylparaben, Resorcinol, Ammonium lauryl sulfate, p-Phenylenediamine and Stearyl alcohol.

4. Do you recommend a loc soak or a loc detox?

   There are wonderful benefits of doing a loc detox once or twice a year to release deep buildup caused by sebum and air pollutants.

5. I sweat a lot, what can I do?

   Sweat happens when the body feels overheated. It serves two purposes, to cool the skin and to release toxins through sweat glands in the skin.

   Rinsing sweat in temperate or cool water is the best way to go.

6. What’s the best way to dry my locs?

   In the essence of time, blow drying does speed up an otherwise lengthy process. But blow drying also causes frizziness and sometimes heat damage over long periods of time.

   The best way is to gently squeeze your locs in a towel and let them air dry in the sun.

   Another option is to purchase a hood dryer (more expensive) or a bonnet attachment for your blow dryer (less expensive). Both of these options provide a gentler drying experience for your locs.

7. Should I protect my locs at night?

   This is a personal choice. Not everyone likes to sleep with a bonnet. Instead, swap your cotton pillowcase with one made of silk or satin. It’s makes a world of a difference to your hair and to your skin!

8. Should I condition my locs?

   This is entirely up to you. It’s your hair, it’s your choice.

1. What come in a Modlocks tool kit?

   • crochet hooks (5 sizes)

   • double hook (size 0.6)

   • pointed latch hook

   • aligator clips

   • lanyard and hook magnet

   • carbon graphite comb

2. What are the different sizes of crochet hooks?

   0.5, 0.6. 0.70, 0.75 and 0.85mm (millimetre)

3. How do you know which size hook to use?

   A way to test your hook is to compare how easy or difficult it passes back and forth through a loc and how many hairs it picks up at a time. Play with different sizes to know your preference.

4. When is a single, double and triple crochet hook used?

   Double and triple hooks are great for starting locs and starting them quickly. Double hooks are also great for correcting hard bumps and zig zags in the locs.

   Single hooks are great for refining and detailing.

5. What are bumps or zigzags?

   These refer to the natural characteristics of locs. Sometimes called “s-curves, butterfly wings or bubbles” these “aesthetic flaws” can sometimes turn into weak spots that can be fixed using the proper tools and techniques. But in most cases, fixing them is personal choice.

6. What techniques do you use?

   A series of hybrid interlocking-crochet techniques that are used interchangeably based on the service and the specific needs of the client.

7. Can I buy your tools kit?

   Yes, kits will available for purchase through the modlocks website. Coming soon!

1. What is the Modlocks mentorship?

   The modlocks mentorship is a personal 6 month to 1 year commitment of guidance and support to any former students of the Modlocks certification course.

   The continuing education comprises of two types of student services: Shadow service and Supervised service. Clients can book a shadow appointment with Karen who will be assisted by of her students in her Toronto studio. Or book a supervised service with a junior loctician and support a student’s unique opportunity to network, build speed and hone their skills through consistent and dedicated practice right inside the Modlocks studio (Mondays and Thursdays)

2. How much does a student service cost?

   $25 - $75 per hour

3. How do I book a student service?

   Click the “Book Appointment” button in the header and scroll down to the services. Click on Student Monday or Student Thursday and follow the prompts.

4. What is a shadow service?

   Any client has the option to opt in or out of a shadow service. If a client consents to a one of the Modlocks students working alongside Karen during the service. All work is supervised.

1. What if the student runs out of time?

   There is always a chance your appointment will go overtime. The estimated time will be updated

1. Can I request a specific student?

   We can’t promise with student will be available